Telstar
Express Privacy Policy
DISCLAIMER: THIS PRIVACY POLICY COVERS ACROBAT
COMMUNICATIONS, INC. D/B/A TELSTAR EXPRESS (“TELSTAR”) AND ITS SUBSIDIARIES AND
IS ONLY APPLICABLE TO CUSTOMERS LOCATED IN, OR GOVERNED BY APPLICABLE LAWS OF
THE UNITED STATES.
Telstar respects your privacy and is committed to the
protection of your personally identifiable information. This Privacy Policy has
been designed to ensure that the privacy of the information we obtain in the
normal course of providing our services is respected and maintained.
Personally Identifiable Information
Personally Identifiable Information (“PII”) consists of information that can be
associated with a specific individual or entity, or permits the individual or
entity to be contacted either physically or online. This information includes,
for example, a customer’s name, address, telephone number and e-mail address.
Collection of Personally
Identifiable Information
Telstar
recognizes that any PII is very important to you, and that you should have a
right to control the use and dissemination of that information. Therefore,
Telstar collects PII for a variety of purposes, all geared toward making your
experience as a customer or prospective customer a positive one. Telstar may
collect and use Personally Identifiable Information for any of the following
purposes:
-
To
provide and/or change service you request to purchase;
-
To bill you, run credit checks, or to initiate debt collection;
-
To provide you with Customer Service;
-
To ensure that our website is customer friendly, informative and
easy to access;
-
To create new services that may be of interest to you;
-
To protect our customers, employees or property (e.g., to
investigate fraud, harassment or other types of illegal activity);
-
To anticipate and resolve problems with your service; and
-
To inform you of new products, promotions or other marketing
initiatives.
Typically,
Telstar will provide you with a choice to opt out of our marketing activities.
If no opt-out choice is available, please contact Telstar at the address or
telephone number listed in the “Contact Us” portion of this Privacy Policy and
a Telstar representative will process your request. Once your opt-out request
has been processed, Telstar will respect your request to decline to receive
further direct marketing communications. However, we are not responsible for
removing your PII from the lists of any third party who has previously been
provided your information in accordance with this policy. Since Telstar must
use a Customer's PII in order to provide them with Telstar services, Customers
cannot opt-out of all uses of their PII unless they cancel their service.
Disclosure of
Information to Third Parties
The information
collected by Telstar will only be used internally at Telstar, subject to the
limited circumstances listed below. Unless you give us your express consent,
Telstar will not disclose your information to third parties who want to market
products to you. When Telstar uses agents, contractors or other third parties
to perform services on its behalf, and those third parties have access to your
Personally Identifiable Information, Telstar will require that those third
parties are subject to a confidentiality agreement so that your information is
protected.
Limited
Circumstances Under Which Telstar Will Disclose Personally Identifiable
Information to Third Parties:
Telstar may be required
to disclose your Personally Identifiable Information to comply with applicable
law. For example, Telstar may be required to disclose certain information under
a subpoena, a court order, or as required by a regulatory or administrative
agency (e.g., in response to a customer complaint). Additionally Telstar may
disclose this information if we, in good faith, believe that this information
is necessary to identify, contact or bring legal action against individuals who
may be a threat to public safety or who are interfering with Telstar network,
services or our customers. If Telstar decides to stop providing a service or
sell or transfer parts of its business to unaffiliated companies, Telstar will
provide only that portion of your Personally Identifiable Information that will
allow these companies to offer you the same or similar services or as to
accomplish our business objectives. Be assured that these unaffiliated
companies will be bound by confidentiality requirements and will be obligated
to keep Telstar customer information confidential.
Collection of
Personally Identifiable Information
Telstar collects
Personally Identifiable Information in various ways, such as over the phone,
over the Internet (if you transact or attempt to transact with us on-line), or
when you complete an application form for one of the products or services that
we offer or promote. Telstar collects personal information directly from you at
the time when you apply for telecommunications services. Telstar may also
collect personal information from third parties such as:
-
credit reporting agencies ;
-
suppliers of telecommunication services (e.g.,
other telecommunications and information service providers); or
-
other entities who supply services to us related
to the provision of telecommunication services provided to you.
If you do not want Telstar to
have your Personally Identifiable Information, please do not submit it Telstar.
Be advised, however, that this may interfere with Telstar’s ability to
effectively resolve any customer service related issues you may have.
Personally Identifiable
Information Specific to Internet Services or the Telstar Website
For users of Telstar’s
internet services, or for those that access Telstar’s website or web-based
tools via the internet, Telstar may store information on your computer in the
form of a “cookie” or similar file. Cookies allow Telstar to conduct additional
market research into the users of our website and products, and will allow us
to develop ways to improve our websites and services. If you do not want a
“cookie” or similar file stored on your computer, Telstar recommends that you
consult with your internet browser instructions or “help” command to erase,
block or monitor the cookies attached to your hard drive. Additionally, from
time to time, Telstar collects information about visits to our website, session
lengths, bit rates and the number of messages and bytes passed. This internet
usage data is not resold, and is only used on a macro scale (i.e., aggregate
basis) to evaluate the Telstar website. Telstar may also contract with third
parties that use Web Beacons on the Telstar website. These Web Beacons are used
to track the performance of our marketing efforts with respect to Telstar’s
services and no personally identifiable information is collected in the
process. Telstar will not read your outgoing or incoming e-mail, private chat
or instant messages. Subject to applicable law, Telstar may store messages for
a brief period of time and could be compelled to disclose those messages to
comply with applicable law as described in the section titled “Limited
Circumstances Under Which Telstar Will Disclose Personally Identifiable
Information to Third Parties”
Security
Measures
Telstar takes all
reasonable steps to ensure that all information we collect, use or disclose is
accurate, complete, up-to-date and stored in a secure environment accessed only
by authorized persons, and uses Secure Socket Layer (“SSL”) software to provide
secure sessions for our visitors.
Customer
access of their Personally Identifiable Information Provided to Telstar
Telstar will allow you
to review or update the available personally identifiable information that
Telstar received directly from you (not from any third parties) by accessing
your account online, or by contacting Telstar at the address or telephone
number listed in the “Contact Us” portion of this Privacy Policy. In order to
ensure your privacy is maintained, Telstar may ask for information to verify
your identity prior to granting you access to your information.
Changes to this Privacy
Policy
In the
event that Telstar makes material changes to this policy, Telstar will post a
summary of the changes on the first page of its website in a clear and
conspicuous manner.
Submitting A Privacy Complaint
Please submit any complaints about breaches of your privacy in writing by
contacting Telstar at the address or fax number listed in the “Contact Us”
portion of this Privacy Policy:
Protection of Children
Telstar does not actively or knowingly collect any Personally Identifiable
Information from individuals under 18 years of age. Where appropriate, Telstar
will instruct children not to submit such information to our website
advertisements without the consent of a parent or guardian. If a parent or
guardian is concerned that a child may have submitted Personally Identifiable
Information to Telstar without their consent, that parent or guardian may
contact Telstar at the address or telephone number listed in the “Contact Us”
portion of this Privacy Policy and request that this information be removed
from our files.
Third Party Web Sites and Services
Our service may contain
links to other web sites and services not maintained by Telstar. In addition,
other web sites and services may also reference or link to Telstar. We
encourage you to be aware when you leave our service, or surf the Internet, and
to read the privacy statements of each and every web site and service that you
visit. We do not endorse, screen or approve, and are not responsible for the
privacy practices or the content of, such other web sites and services.
Telstar does not assume any
liability for third parties that have been provided with information as
permitted by this Privacy Policy or who have collected information as permitted
by this Privacy Policy (such as advertisers using third party cookies).
Contact Us
As previously described in this Privacy Policy, Telstar’s Customer Service
Department is available to assist you with any privacy concerns you may have.
Contact information follows:
Toll Free Number: 1-877-707-6060
Customer Service Department Fax Number: 1-914-206-4570
Mailing Address: Telstar
Express – P.O. Box 111 Purchase, NY 10577
E-mail: cs@telstarexpress.com
Attn: Privacy
Policy Team
You may also e-mail Telstar directly through its website at
http://www.telstarexpress.com